Terms & Conditions

Terms & Conditions

Q: Returns and exchanges

We respect your rights under the Australian Consumer Law.

If you believe that the integrity of your wine is compromised, you need to contact us within 30 days of purchase. You can return flawed or unopened wine for exchange within 30 days from the date of purchase provided there is at least 75% of the wine remaining in the original bottle. We are happy to arrange replacement for any wine that is damaged in this way within this 30-day period. We will gladly offer a refund for items we are unable to replace.

Wineries represented by us all reserve the right to request a sample of the damaged product to verify authenticity.

We will refund your money back to the credit card used to make the original purchase once we have received the goods in a satisfactory condition. This will usually happen within 72 hours, but in some cases may take an additional 2 or more business days to show on your account.

We do not provide returns on wines that have been opened due to your personal preference. Taste in wine is subjective and all new wine needs to be approached with an open mind and taken as an adventure and learning experience.

If morevino.com.au reasonably believes that a customer is abusing our wine returns policy, we reserve the right to refuse that request for refund or return.

Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.

Q: Liquor Laws

Morevino supports the Responsible Service of Alcohol.

It is illegal in Australia to supply alcohol to people less than 18 years of age. For this reason we do not accept orders from people under 18 and we require a person over 18 to sign upon delivery of the order.

Western Australia

Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

New South Wales

New South Wales Liquor Act 2007. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

Victoria

Victoria Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $7,000), for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $600).

Under the Liquor Control Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

South Australia

Liquor Licensing Act 1997, Section 113. Liquor must NOT be supplied to persons under 18.

Queensland

Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years.

Need more info?

If you have any questions regarding liquor legislation, privacy or security, contact us at wine@morevino.com.au

Q: Packs

All orders are subject to stock being available. Please note, some images show display bottles only. 

Q: Copyright

The copyright of all content on this site, including text and images, remains the property of Morevino (under Australian Copyright Laws). Content may not be reproduced without written permission. 

Q: Shipping

Metropolitan addresses are defined as having the following postcodes:

Sydney Metro

1000-2263, 2500-2530, 2555-2574, 2740-2786, 2890

Melbourne Metro

3000-3220, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944,

3972-3978, 3980-3983, 8000-8999

Brisbane Metro

4000-4299, 4500-4540, 9000-9299, 9400-9596, 9700-9799

Adelaide Metro

5000-5199, 5800-5999

If you need to change your delivery address, cancel or change an order after it has been placed, please contact us immediately via telephone or wine@morevino.com.au Every effort will be made to accommodate your request however, regrettably, no guarantee can be given once an order has been placed.

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